A leading e-commerce giant having multiple products and an offline chain of stores for high-end electronic consumer goods was getting multiple negative reviews on App Store and Playstore for its digital app. Here’s how QualityKiosk’s Customer Experience Testing via DTaaS improved the app’s overall ratings and smoothened the customer onboarding:
1*, 2*, 3* ratings
High frequency of incidents/outages per hour
High response times
2G,3G,4G,WiFi
Used actual devices and sizes across Android, iOS
Tested all the versions prior to going live
Derived meaningful insights for uplift from the customer comments
2 point rank improvement
30% improvement in ratings
Incident reduction from 13 to 4
Rating and hits improvement by 19%
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