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A Leading Global Bank Improves Merchant Onboarding With Qualitykiosk’s Anabot Solution

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Overview

A leading Indian bank needed to improve its digital merchant onboarding process’s success ratio as well as simplify and streamline transactions for its new customers. QualityKiosk’s AIOps-based analytics solution AnaBot improved the success ratio of the merchant onboarding by 7% and increased revenue by better serving ON-US & OFF-US transactions.

Challenges

Need for streamlining transactions to
improve merchant onboarding

Coordinate with business, merchant & IT teams to improve Mean Time to Repair (MTTR)

Identify bottlenecks during success ratio
degradation

Our Key Strategies

Log analytics using automation to predict real-time success ratio

Integration of existing APM tools to the solution stream to improve Mean Time to Identify (MTTI)

Help agile scrum teams to understand, develop solutions, and build dashboards in 90 days

Successful Outcomes

Improvement in new
merchant onboarding

Increase in success ratio
onboarding top 30
merchants

Improvement in MTTR
for 30 major merchants

Decrease in MTTI

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