One of India’s largest private sector banks was struggling to process and disburse loans across its lending value chain due to dependence on a manual repetitive but critical process and approached QualityKiosk for a solution. QualityKiosk’s Robotic Process Automation (RPA) solutions enabled the bank to automate the process and accelerate loan processing and disbursal.
Although a critical step in loan processing and disbursal, the process of CPID creation was repetitive and resulted in a significant increase in turnaround time for loan processing and disbursal.
The manual task of CPID creation was eating into credit managers’ productive time and choking their bandwidth.
QualityKiosk implemented its intelligent RPA solution to automate CPID creation and accelerate loan processing and disbursal times
The automated CPID creation process was integrated with core banking and other critical systems to provide for faster loan processing and disbursals
API automation was implemented across the lending value chain to collate and consolidate data and automate loan status communications via email
73% reduction in loan processing and disbursal times
100% accuracy of automation solutions
80% reduction in working hours spent on loan processing and disbursal
Significant reduction in turnaround time for loan disbursals per customer
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