One of the premier banks in Indonesia was struggling with unplanned downtimes leading to huge revenue leaks. Here’s how QualityKiosk deployed Synthetic Monitoring to proactively report and manage failure points and increase the app’s overall availability to stop revenue leakages ↓
Impacting the overall availability
High responsive pages on the mobile app
No clear visibility on failures for OTP SMS
Developed and deployed an escalation matrix for incident management
Daily, weekly and monthly performance and availability report of the app
Top to Bottom Team Meetings to curb “Departmental Thinking”
Increase in mobile application’s availability from 98.99% to 99.72% in a quarter
Reduction observed in no of failures for Top Up-flow
Customer ratings improved for the Android App from 3.3 to 3.6 out of 5
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