Word of mouth is what keeps the business up and running for new age companies. Here’s how this QualityKiosk client used Synthetic monitoring to get high uptime, good after sales service, IT driven actionable RCA
of production uptime
None of the multiple OEMs were serving the purpose
No dedicated IT department for troubleshooting
Utmost manual QA meant delay
to highlight component behaviours during failure & slowness
to ensure accountability
to ensure Quick onboarding, and Faster Change Request
Dedicated Customer Success Manager
Many new app features released with minimal production outages
Zero bugs in releases
Well defined escalation matrix
Consistent uptime of above 99.5%
User Experience Index of above 85%
App Store rating of 3.8 & Play store rating of 4.4
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.
