Learn How Qualitykiosk’s Rpa Solutions Enabled A Leading Private Indian Bank Scale Their Transaction Volume Handling By 25%

Overview

A leading Indian private bank approached QualityKiosk when its inward remittance value chain was slowed down due to increasing demand for cross-border transactions processing. QualityKiosk’s Robotic Process Automation (RPA) solutions empowered the bank to automate critical steps in inward remittance and streamline cross-border transactions processing.

Challenges

BURGEONING CROSS-BORDER TRANSACTIONS

The bank was facing a surge in demand for inward remittance with cross-border transactions registering a steady surge on a day-to-day basis.

DEPENDENCY ON MANUAL INTERNAL REMITTANCE PROCESSES

The bank’s internal remittance was dependent on a critical but repetitive manual process involving the identification of email type, remittance instructions, verification, and execution creating a bottleneck when there was a surge in cross-border transactions