This leading Indian Private Bank was facing challenges of chronicle IT outages coupled with frequently changing IT stakeholders. Here’s how QualityKiosk deployed Synthetic Monitoring to counter the challenges:
high attrition in the support teams & application owners
Depended on the Business team/ Call Center
within the support teams
Lot of time spent on capturing the RCA for production Outage
Synthetic monitoring with Client APM tool
for capturing RCA
within the Bank
to drive governance
Daily RCA reports, Weekly Hotspot report, Monthly health cummary deck
with Synthetic monitoring & APM RCA
Consistent uptime of 99.9%
Customer experience index of 85% & above
Mean time to repair 15 mins
Ranking among the top 3 Banks in India in terms of uptime & response time
Play Store Rating improved from 3.1 to 3.9
App Store rating from 2.9 to 3.6
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